Returns Policy

General

We have a 15-day return policy, which means returns must be dropped off and scanned by the carrier within 15 days after delivery date. Returns & exchanges will not be accepted beyond 15 days from the delivery date. NO REFUNDS WILL BE ISSUED, ONLY STORE CREDIT UPON APPROVAL. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with original tags attached, and in its original packaging. For example, if your purchased item arrives in a dust or garment bag, it must be returned inside of the bag.

To start a return, you can contact us at info@teterwarm.com. If your return is accepted, a return shipping label will be provided for you to send the item back to us. Items sent back to us without first requesting a return will not be accepted.

Please note, return shipping fee applies. For details please refer to our Shipping Policy.

For orders from Continental United States and Canada, exchanges may receive a one-time free return shipping as courtesy, subject to our discretion.

Any under garments, sale items, and custom products (special orders or personalized items) are not eligible for returns or exchanges.

Gift cards are not eligible for return.

Refunds & Store Credit

We do not offer refunds. Once your item is returned to us and accepted, a store credit will be sent to you for the cost of the item minus the return shipping.

Damages & Issues

We do not accept returns for items that have been damaged in your possession. We monitor all returns to identify any potential abuse or misuse of our Return Policy, and reserve the right to refuse service. Returns received that do not satisfy our policy are subject to rejection or partial credit.

Changes to This Return Policy

We may update this Return Policy from time to time without notice.